Cancellation & Refund Policy

At M/S Tripply Holidays, we value your trust and are committed to providing a transparent and seamless experience. This Cancellation and Refund Policy outlines the terms and conditions associated with advance payments, cancellations, refunds, and amendments related to your travel bookings.

1. Package Payment Terms

• Advance Payment: To confirm a travel package, a minimum of 30% of the total package cost must be paid in advance. The remaining 70% is payable upon arrival on Day 1 of the tour.
• Non-Payment Clause: In the event of failure to make advance or final payments as stipulated, M/S Tripply Holidays reserves the right to suspend, withhold, or cancel services without prior notice.
• Confirmation Document: All customers must carry their confirmation letter during travel, as it contains vital details, including hotel information, transport arrangements, and emergency contact numbers.

2. Methods of Advance Payment

Advance payments can be made through the following modes:

• Online payments via Net Banking, Debit/Credit Cards, UPI, or Digital Wallets (through secure gateways like Razorpay, Paytm, etc.)
• EMI options available on select packages via supported gateways.
• Cash deposits at our official offices or authorized bank accounts (HDFC, ICICI, SBI, Axis, and others).

3. Important Service Notes

• Travel packages can be customized as per client requirements.
• Air-conditioning services are not operational at hill stations due to local climate and terrain.
• Standard check-in time is 12:00 PM and check-out is 10:00 AM, subject to hotel availability.
• Meal timings must be followed; missed meals will not be reimbursed.
• In remote locations, hotel standards may differ from urban expectations.
• Sightseeing schedules may be modified based on monument closures or local events.
• Extra expenses arising from unforeseen circumstances (natural calamities, strikes, etc.) are borne by the traveler.
• Government-issued ID proof is mandatory for all travelers.
• Service tax and additional charges are billed separately.
• M/S Tripply Holidays is not liable for delays caused by traffic, weather, or other external factors.

4. Cancellation & Refund Policy

• A confirmed contract between the client and M/S Tripply Holidays is established only after the advance deposit is received.
• Cancellation Requests must be made in writing. If cancellation occurs more than 15 days prior to the departure date, standard cancellation fees apply.
• No Refund of Advance Payment: Cancellations made within 15 days of the travel date will result in the forfeiture of 100% of the total advance payment made. No refunds will be issued for such cancellations.
• Exceptional Cases: In the unfortunate event of the death of an immediate family member, refunds may be granted (less applicable deductions) upon submission of valid documentation.
• Package pricing is subject to change in accordance with government regulations and market conditions.
• Complimentary services not availed are non-refundable and non-exchangeable.
• Bookings may be canceled by M/S Tripply Holidays if advance payments are insufficient.
• Refunds, if applicable, will be processed within 3–4 working days and credited to the original mode of payment.

5. Amendment Policy (Prepone & Postpone)

• Requests for postponement or preponement must be emailed at least 15 days in advance.
• One-time rescheduling is allowed without charge. Additional changes may attract extra fees.
• Charges imposed by third-party service providers for amendments will be deducted from the advance payment.
• All amendments are subject to availability and seasonal pricing fluctuations.
• Changes requested within 15 days of the travel date are not permitted, except in extraordinary cases.
• Advance payments are valid for 1 year from the booking date and are transferable under existing terms.

6. Legal Jurisdiction

• Any disputes arising out of bookings with M/S Tripply Holidays fall under the exclusive jurisdiction of the courts and tribunals of Uttar Pradesh, India.

Contact Us

If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at Enquiry@tripplyholidays.com

By accessing or using our services, you confirm that you have read, understood, and agreed to the terms outlined in this Cancellation and Refund Policy.